Marigold is a collection of affiliated marketing technology service providers. In addition to the sub-processing described below, other Marigold affiliates may act as sub-processors for the purpose of providing the services. To view the sub-processors applicable to the product you’ve ordered, select the appropriate product from the menu below. If you’re unsure or need more information on the sub-processors, please contact [email protected].
|
Name (Address) |
Processing Location |
Description |
Personal Data Types |
| OpenMarket/Infobip | USA, France and Australia message delivery | SMS Service Provider | Mobile number, personal data utilized in message contents |
| Sinch | France and all locations not covered by OpenMarket | SMS Service Provider | Mobile number, personal data utilized in message contents |
| Swrve | EU, US, and Worldwide for message delivery | SMS Service Provider | Mobile number, personal data utilized in message contents |
| P.I. Softek Ltd. (C-56A/28, Sector-62, Noida 201301, INDIA) | India | Technical Support | Personal data elements required to submit and resolve Customer support requests |
| Salesforce (Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, California, 94105, U.S.A.) | United States | Support ticketing system | Personal data elements required to submit and resolve Customer support requests |
| Google Workspace (1600 Amphitheatre Parkway, Mountain View, California 94043) | United States | Internal Communication and Collaboration | Personal data elements required to resolve Customer support requests |
| Slack (50 Fremont Street, San Francisco, CA, 94105 United States) |
United States | Internal Communication and Collaboration | Personal data elements required to resolve Customer support requests |
| Cheetah Digital, Inc. | United States |
|
All personal data types, as defined by Customer |
| Cheetah Technology Marketing Services Costa Rica, S.A. | Costa Rica |
|
All personal data types, as defined by Customer |
| Cheetah Marketing Technology Malaysia SDN BHD. | Malaysia |
|
All personal data types, as defined by Customer |
|
Name |
Processing Location |
Description |
Personal Data Types |
| Sentia (Denen 157, 9080 Lochristi, Belgium) |
Belgium | SMC/CPG infrastructure hosting | All personal data types, as defined by Customer |
| Microsoft Corporation – Azure (Atrium Building Block B, Carmenhall Road, Sandyford Industrial Estate, Dublin 18, Ireland) | Netherlands | Hosting the Services | All personal data types, as defined by Customer |
| Google Cloud Platform (Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) | Belgium | Audience recommendation based on an automated decision-making process for Smart Content and Send Time Optimization | All personal data types, as defined by Customer |
| SoMobile SAS (112 Avenue de Paris, 94306 Vincennes, France) | France/EEA | SMS Provider | Phone number, IP address, device attributes |
| Kaleyra S.p.A (Via Teodosio 65 Milano (MI) Italia) | Italy/EEA | SMS Provider | Phone number, IP address, device attributes |
| Dynmark International Ltd. (Trading as dotDigital) (Westmoreland House 80-86, Bath Road, Cheltenham, GL53 7JT England) | Netherlands-Ireland/EEA | SMS Provider | Phone number, IP address, device attributes |
| CM Telecom Belgium NV (Fabrieksstraat 61 1930 Zaventem Belgium) | Netherlands/EEA | SMS Provider | Phone number, IP address, device attributes |
| Plotprojects (Amstelboulevard 184, 1096HM Amsterdam, The Netherlands) | Belgium/EEA | IP-based Geolocation | IP address |
| Cumul.io (Tiensevest 102 bus 201, 3000 Leuven, Belgium) | EEA | Hosting for Selligent Data Studio | All personal data types, as defined by Customer |
| Selligent, Inc. | United States | Afterhours (EU) Support | Personal data elements required to resolve Customer support requests |
|
Sub-processor Name and Address |
Data Processing Location |
Purpose/Services |
Data Types |
| Zayo, a subsidiary of Databank | United States | Primary data hosting environment | All personal data types, as defined by Customer |
| Gyron Internet Ltd, a subsidiary of NTT | United Kingdom | Primary data hosting environment | All personal data types, as defined by Customer |
| Google Cloud Platform (1600 Amphitheatre Pkwy, Mountain View, CA 94043, United States) |
Image Storage: United Kingdom Disaster Recovery: Belgium, United States |
Cloud hosting provider. Components of the production, back-up and disaster recovery environments are hosted on GCP infrastructure. | All personal data types, as defined by Customer |
| Amazon Web Services (Cloud hosting provider) | United Kingdom | Cloud hosting provider. Components of the production, back-up and disaster recovery environments are hosted on AWS infrastructure. | All personal data types, as defined by Customer |
| Mailgun Technologies, Inc. (112 E Pecan St. #1135, San Antonio, TX 78205, United States) | United States | Email Delivery, optional and only when enabled. Transactional email service to confirm entry to a campaign, to inform users when their UGC submissions are published and similar notifications. | Email, IP address, transactional email content |
| Fastly, Inc. | United States | Content Delivery Network | IP address, device attributes |
| Cloudinary Ltd. | United States | Image Rendering & Delivery | IP address, device attributes |
| Zebrafish Labs, Inc. (Imgix) | United States | Image Rendering & Delivery | IP address, device attributes |
| MUX, Inc. | United States | Video Rendering & Delivery | IP address, device attributes |
| Salesforce (Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, California 94105, U.S.A.) |
United States | Support ticketing system | Personal data elements required to submit and resolve Customer support requests |
| Google Workspace (1600 Amphitheatre Parkway, Mountain View, California 94043) |
United States | Internal Communication and Collaboration | Personal data elements required to resolve Customer support requests |
| Slack (50 Fremont Street, San Francisco, CA 94105 United States) |
United States | Internal Communication and Collaboration | Personal data elements required to resolve Customer support requests |
| Cheetah Digital, Inc. | United States |
|
All personal data types, as defined by Customer |
| Cheetah Technology Marketing Services Costa Rica, S.A. | Costa Rica |
|
All personal data types, as defined by Customer |
| Cheetah Marketing Technology Malaysia SDN BHD. | Malaysia |
|
All personal data types, as defined by Customer |
|
Sub-processor Name and Address |
Data Processing Location |
Purpose/Services |
Data Types |
| OpenMarket/Infobip | USA, France and Australia message delivery | SMS Service Provider | Mobile number, personal data utilized in message contents |
| Twilio | EU, US, and Worldwide for message delivery | SMS Service Provider (Loyalty only) | Mobile number, personal data utilized in message contents |
| Amazon Web Services, Inc. (410 Terry Avenue North, Seattle, WA 98109-5210) | US, Germany, Japan, Australia | Primary hosting of EDP and Loyalty services | All personal data types, as defined by Customer |
| iScale Solutions, Inc. (7th Floor, Salustiana D. Ty Tower, 104 Paseo De Roxas, Makati City, 1200 Philippines) | Philippines | Technical support | All personal data types, as defined by Customer |
| Salesforce (Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, California 94105 U.S.A.) |
United States | Customer support case tracking | Personal data elements required to submit and resolve Customer support requests |
| Google Workspace (1600 Amphitheatre Parkway, Mountain View, California 94043) |
United States | Internal communication/ collaboration | Personal data elements required to resolve Customer support requests |
| Slack (50 Fremont Street, San Francisco, CA, 94105 United States) |
United States | Internal communication and collaboration | Personal data elements required to resolve Customer support requests |
| Cheetah Digital, Inc. (222 Broadway, 17th Floor, New York, NY 10006) | United States | Technical support | All personal data types, as defined by Customer |
| Cheetah Technology Marketing Services Costa Rica S.A. (whilaza Roble, Edificio El Portico 3rd Floor, San Jose, Costa Rica) | San Jose, Costa Rica | Technical support | All personal data types, as defined by Customer |
| Cheetah Marketing Technology Malaysia SDN BHD (Level 8, Symphony House, Pusat Dagangan Dana 1, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan) | Kuala Lumpur, Malaysia | Technical support | All personal data types, as defined by Customer |
|
Name |
Processing Location |
Description |
Personal Data Types |
| Amazon Web Services (P.O.Box 81226, Seattle, WA 98108 US) | United States | Hosting provider for Campaign Monitor services, including SMS services | All personal data types, as defined by Customer |
| Google G Suite | United States | Internal communication / collaboration | Personal data elements required to resolve Customer support requests |
| Slack (50 Fremont Street, San Francisco, CA, 94105 United States) | United States | Internal communication / collaboration | Personal data elements required to resolve Customer support requests |
| Zendesk, Inc. (989 Market Street, San Francisco, California 94103) | United States | Support ticketing system | Personal data elements required to submit and resolve Customer support requests |
|
Name |
Processing Location |
Description |
Personal Data Types |
| Amazon Web Services (P.O.Box 81226 Seattle WA 98108 US) | United States | Hosting provider for Campaign Monitor services, including SMS services | All personal data types, as defined by Customer |
| Beaufort12 | United Kingdom | CM4SFDC provisioning | Any personal data synced between the Services and Salesforce |
| Twilio (101 Spear St, Ste 500, San Francisco, CA 94105) | United States | SMS Aggregator | Phone number, IP address, device attributes |
| Bitly (DPT 5006 601 W 26th St, 3rd Floor, STE 357 New York, NY 10010) | United States | Link shortener for SMS services | Personal data encoded in links |
| TalkDesk (201 Spear Street, Suite 1100, San Francisco, CA 94105) | United States | Support ticketing software | Personal data elements required to submit and resolve Customer support requests |
| Salesforce (Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, California, 94105, U.S.A.) | United States | Customer support case tracking | Personal data elements required to submit and resolve Customer support requests |
| Google Workspace (1600 Amphitheatre Parkway Mountain View, California 94043) | United States | Internal communication/collaboration | Personal data elements required to resolve Customer support requests |
| Slack (50 Fremont Street San Francisco, CA, 94105 United States) | United States | Internal communication/collaboration | Personal data elements required to resolve Customer support requests |
| Atlassian (350 Bush Street, Floor 13, San Francisco, CA 94104) | United States | Ticketing and productivity suite | Personal data elements required to resolve Customer support requests |
| Litmus (675 Massachusetts Avenue, 11th Floor Cambridge, Massachusetts 02139) | United States | Email testing | Personal data elements required to submit and resolve Customer support requests |
| PayPal | United States | Payment processing | User payment details |
| Stripe (354 Oyster Point Blvd South, San Francisco, California 94080) | United States | Payment processing | User payment details |
| Last Updated April 6, 2022: Added Twilio and Bitly as sub-processors for SMS services. | |||
|
Name |
Processing Location |
Description |
Personal Data Types |
| Amazon Web Services (P.O.Box 81226, Seattle WA 98108 US) | United States | Software infrastructure | All personal data types, as defined by Customer |
| Atlassian (350 Bush Street, Floor 13 San Francisco, CA 94104) | United States | Ticketing / productivity suite | Personal data elements required to resolve Customer support requests |
| Bee Plugin (450 Townsend Street, San Francisco, CA 94107) | United States, European Union | Provides email campaign building functionality for Emma services | Personal data input as text in email campaigns |
| ExaVault (Action Verb LLC 222 S. Mill Ave, Suite 800, Tempe, Arizona 85281) | United States | Customer file SFTP | Personal data elements required to submit and resolve Customer support requests |
| Fastly (475 Brannan St., Suite 300, San Francisco, California 94107) | United States | Cloud platform & computing | IP address |
| Google Workspace (1600 Amphitheatre Parkway, Mountain View, California 94043) | United States | Internal communication / collaboration and large file transfer | Personal data elements required to resolve Customer support requests |
| Slack (50 Fremont Street, San Francisco, CA, 94105 United States) | United States | Internal communication / collaboration | Personal data elements required to resolve Customer support requests |
| Litmus (675 Massachusetts Avenue, 11th Floor, Cambridge, Massachusetts 02139) | United States | Email rendering testing | Personal data elements required to resolve Customer support requests |
| New Relic (188 Spear Street, Suite 1000, San Francisco, California 94105) | United States | Cloud-based software | All personal data types, as defined by Customer |
| Salesforce (Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, California, 94105, U.S.A.) | United States | Support case management | Personal data elements required to submit and resolve Customer support requests |
|
Name |
Processing Location |
Description |
Personal Data Types |
| Amazon Web Services (P.O.Box 81226, Seattle, WA 98108 US) | United States | Cloud hosting provider | All personal data types, as defined by Customer |
| Tableau (Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, California, 94105, U.S.A.) | United States | Data visualization within Sailthru’s software | All personal data types, as defined by Customer |
| Snowflake Inc. (Suite 3A, 106 East Babcock Street, Bozeman, Montana 59715) | United States | Cloud data platform provider | All personal data types, as defined by Customer |
| Databricks (160 Spear St., Ste 1300, San Francisco, California 94105) | United States | Cloud data platform provider | All personal data types, as defined by Customer |
| Heroku (Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, California 94105, U.S.A.) | United States | Cloud services provider for the Shopify Integration | All personal data types, as defined by Customer |
| RedisLabs (700 E El Camino Real, #250, Mountain View, CA 94041) | United States | Cloud services provider for the Shopify Integration | All personal data types, as defined by Customer |
| Mongo DB, Inc. (1633 Broadway, 38th Floor, New York, NY 10019 United States) | United States | Database licensing and support provider | All personal data types, as defined by Customer |
| AuthO, Inc. (10800 NE 8th Street, Suite 700, Bellevue, WA 98004, U.S.A.) | United States | Account user authentication | Account login credentials |
| GreenArrow (23801 Euclid St., Schneider, IN 46376) | United States | Email deliverability consultation as an add-on service | User details to access GreenArrow services |
| Zendesk, Inc. (989 Market Street, San Francisco, California 94103) | United States | Support ticket management system | Personal data elements required to submit and resolve Customer support requests |
| Atlassian (350 Bush Street, Floor 13, San Francisco, CA 94104) | United States | Project management system | Personal data elements required to resolve Customer support requests |
| Google Workspace (1600 Amphitheatre Parkway, Mountain View, California 94043) | United States | Email communication, calendar, and online document storage | Personal data elements required to resolve Customer support requests |
| Slack (50 Fremont Street, San Francisco, CA 94105 United States) | United States | Direct messaging platform | Personal data elements required to resolve Customer support requests |
|
Name |
Processing Location |
Description |
Personal Data Types |
| Amazon Web Services (P.O.Box 81226, Seattle, WA 98108 US) | UK, USA, Germany, Canada, Australia | Vuture hosting environment for the Services | All personal data types, as defined by Customer |
| Rackspace US Inc (PO Box 730759, Dallas, TX 75373-0759) | UK, USA, Hong Kong, Australia, Germany | Vuture hosting environment for the Services (Legacy customers only. Transitioning to AWS by end of 2023). | All personal data types, as defined by Customer |
| Microsoft Corporation – Azure, 365 (One Microsoft Way, Redmond, Washington 98052) | Canada | Vuture hosting environment for the Services (Legacy customers only. Transitioning to AWS by summer 2023). | All personal data types, as defined by Customer |
| IPStack (Apilayer Data Products GmbH c/o FIDESTA Wirtschaftsprüfung Steuerberatung GmbH Oppolzergasse 6/1/4 1010 Wien, Austria) | USA | Geolocation for Health Check service | IP address |
| 1Password (4711 Yonge Street, Toronto, M2N 6K8) | USA | Password Security and Management | User login credentials |
| Zendesk, Inc. (989 Market Street, San Francisco, California 94103) | Ireland | Support ticketing system | Personal data elements required to submit and resolve Customer support requests |
| Google Workspace (1600 Amphitheatre Parkway, Mountain View, California 94043) | USA | Communication and Document Storage | Personal data elements required to resolve Customer support requests |
| Slack (50 Fremont Street, San Francisco, CA, 94105 United States) | USA | Internal communication | Personal data elements required to resolve Customer support requests |
|
Sub-processor Name and Address |
Data Processing Location |
Purpose/Services |
Data Types |
| OpenMarket/Infobip | USA, France and Australia message delivery | SMS Service Provider | Mobile number, personal data utilized in message contents |
| Sinch | France and all locations not covered by OpenMarket | SMS Service Provider | Mobile number, personal data utilized in message contents |
| Upland (Cheetahmail only) | US message delivery | SMS Service Provider | Mobile number, personal data utilized in message contents |
| Swrve | EU, US, and Worldwide for message delivery | SMS Service Provider | Mobile number, personal data utilized in message contents |
| P.I. Softek Ltd. (C-56A/28, Sector-62, Noida 201301, India) | India | Technical support | Personal data elements required to submit and resolve Customer support requests |