How are top retail brands rethinking loyalty for today’s digital-first world? Watch this on-demand session from Business Reporter’s DigitalTransformationTalk to hear how industry leaders are driving change.
From creating emotional connections to enabling privacy-first personalization, the conversation explores what it takes to build trust and earn repeat business in a market where brand switching is only a click away.
You will get clear, actionable guidance on how to launch or evolve a loyalty strategy, without relying on heavy enterprise platforms.
You will learn how to:
- Build loyalty on experience, not just transactions
- Personalize engagement without compromising privacy
- Create emotional value that drives brand differentiation
- Identify and fix the friction points hurting digital experiences
"Loyalty is more than just a program. It’s about making consumers feel a connection at every stage of the journey—through tailored experiences, acknowledgment, and emotional value." John Tsaousidis, Principal Enterprise Strategist, Marigold
