Customer FAQs

Your questions answered.

Q:You mention Marigold being a family of global relationship marketing solutions; who forms part of this family?

A: Marigold is made up of seven unique product solutions; Campaign Monitor, Cheetah Digital, Emma, Liveclicker, Sailthru, Selligent, and Vuture.

Q: What do you mean by relationship marketing?

A: Relationship marketing is about developing an ongoing understanding of each customer; activating insights; and delivering personalized experiences in the moments that matter, turning each customer into a loyal advocate. Marigold brings together a diverse group of marketing solutions under a single umbrella. Together, our family of solutions is able to help brands of all sizes and savviness connect with customers across the full marketing lifecycle. With personalized customer engagement solutions and deep expertise within specific industries, Marigold helps marketers create experiences that help people feel seen and not sold to at every point in the journey.

Q: Will the product I use change as a result of this rebrand?

A: The initial change to the product you use is the logo. Instead of simply saying the product name (for eg: Campaign Monitor, Cheetah Messaging, Emma, Liveclicker, Sailthru, Selligent, Vuture) it will now incorporate the words ‘By Marigold’ alongside. In addition, the benefit of being united under Marigold is that we bring together the capabilities to solve common business challenges and to innovate our technologies in line with emerging trends, with increased speed.

Q: Will how I login to and use my specific product change?

A: No, nothing changes.You will still access and use the product (for eg: Campaign Monitor, Cheetah Messaging, Emma, Liveclicker, Sailthru, Selligent, Vuture) in exactly the same way you do today.

Q: Will this rebrand impact the product roadmap for my specific product?

A: Each individual product roadmap has been developed in consultation with our customers and through a deep understanding of the opportunities for each customer segment. This process remains unchanged. In addition, the benefit of being united under Marigold is that we bring together the capabilities to solve common business challenges and to innovate our technologies in line with emerging trends, with increased speed.

Q: How will I get in touch with my Customer/Client Success Manager?

A: Our rebrand will not change the way you contact your Customer Success Manager.You will still be able to contact them via their current email address and phone number. Over the next couple of months, email addresses will change to reflect the rebrand, for example: [email protected]. However you will still be able to reach your Customer Success Manager using their old email addresses, and we’ll keep you updated on this change in the lead up.

Q: How will I access support for my specific product?

A: You will access support for your product (for eg: Campaign Monitor, Cheetah Messaging, Emma, Liveclicker, Sailthru, Selligent, Vuture) in exactly the same way you do today. Over the next couple of months, email addresses will change to reflect the rebrand, for example: [email protected]. However you will still be able to reach your product specific support team using the old email address, and we’ll keep you updated on this change in the lead up.

Have a question that’s not answered here? Reach out to your Customer/Client Success Manager.