Discover how leading airlines and travel brands are building stronger customer relationships through loyalty-first marketing, personalized messaging, and mobile engagement. Stop by booth 1-184 to see how our platform uses real-time data to deliver personalized, cross-channel experiences that drive repeat bookings and long-term customer value.
October 8, 2:45 pm, Pavillon 1
Disruptions happen — delays, cancellations, missed connections. But for today’s airlines, those moments are no longer just customer service problems. They’re loyalty opportunities. In this session, Roger Williams, Head of Loyalty CoE at Marigold, shares how brands are using AI and zero-party data to deliver personalized, real-time journeys that turn frustration into engagement and recovery into revenue. You’ll see how airlines are reframing loyalty beyond points, creating lasting impact through timely, relevant communication.
Stop by to see how global travel brands are using Marigold to deliver personalized offers, loyalty experiences, and real-time campaigns that drive measurable growth. Explore our demos, grab a coffee, and meet the team turning customer insights into lasting relationships.
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